• 7 day Return Policy
You needs to contact us within 7 days at help@Bookshopee.com, If you are not satisfied with your purchased item such as the item is not as described, damaged or package is opened then please proceed as per return procedure mentioned below.
• 15 day Return Policy
In 15 days return policy we will accept only unopened package, in case If you have changed your mind or ordered the item by mistake then please proceed as per return procedure mentioned below.
Returning a purchase from Bookshopee is easy. If you need to return a purchase, simply follow these instructions:
- Login to Account.
- Click "Order" link on page.
- Click "Return Item's"
- Provide quantity, Return reason, Return Action
- Submit Return Request.
After submitting the return request the unique RMA (Return Merchandise Authorization) number will be generated for your order and you will receive an email regarding return procedure on your email address.
Once we have received and processed the returned item, BookShopee will notify you of your refund via e-mail. You may receive your refund within 5-6 business days after we receive your return.
*Please check the amount in your account for the refund as sometimes for low amount bank didn't send the notifications. Please check the statement before contacting us.
You can contact us via email on help@Bookshopee.com to cancel a pending order. We will review your cancellation request and get back to you shortly thereafter, depending on the order status. Cancellation will be subject to the reason for cancellation and will be carefully considered while evaluating your cancellation request. Please note, in cases that a product has been delivered, an order may not be cancelled.