The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

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  • Binding: Hardcover (448 pages)
  • Publisher: McGraw-Hill Education (September 20, 2016)
  • Author: Jeffrey Liker, NULL
  • ISBN-10: 1259641104
  • ISBN-13: 9781259641107