Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

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  • Binding: Hardcover (400 Pages)
  • Publisher: McGraw-Hill Education (July 15, 2003)
  • Author: Michael George
  • ISBN-10: 0071418210
  • ISBN-13: 9780071418218