Return & Refund Policy

Bookshopee.com customers may return a book for a refund and/or exchange within the following terms and conditions:

Lost in Transit/Book Did Not Arrive:

If the order does not arrive within 7 business days of the estimated delivery date for domestic shipments, or within 14 business days of the estimated delivery date for international shipments, you are eligible for a full refund of the purchase price, including shipping costs. You must contact Bookshopee.com within 30 days of the estimated delivery date to initiate a refund for an order lost in transit.

Incomplete or Incorrect Address Provided by Customer/Unclaimed/Returned to Sender/Etc.:

If the book is returned to us for one of the above reasons, or a similar reason, the refund price will include the book price only. You must contact Bookshopee.com within 30 days of the estimated delivery date to initiate this refund.

Incorrect Book/Not as Described/Damaged Before or In Transit:

You are eligible to receive a full refund of the purchase price, including the original shipping costs, if your return is a result of an error on our part. Refunds on return shipping costs are at the discretion. To receive a refund, you must send the item to Bookshopee within 30 days of the estimated delivery date, in the same condition in which it was received. Please be sure to contact help@bookshopee.com before returning your item.

Changed Your Mind/Ordered the Wrong Title:

Bookshopee will accept returns from customers who placed an order incorrectly, or who have had a change of mind regarding an order. Please be sure to contact help@bookshopee.com before returning your item. Depending on the policies, you may be able to send the book(s) to Bookshopee within 7 days of the estimated delivery date to receive a refund of the book price only.